F.A.Q

1. What is Diginity?

Diginity is a trusted online store for digital licenses and software keys, offering genuine products for Windows OS, Microsoft Office, professional tools (Visio, Access, Project, Outlook, Visual Studio), Autodesk software, Kaspersky security, and a wide range of eBooks.

2. How will I receive my product after purchase?

All digital product keys are sent directly to your email. Once your payment is confirmed, your order is processed and delivered within 1 to 24 hours — instantly for most products.

3. Are the product keys genuine and legal?

Absolutely ✅ Every license key sold on Diginity is authentic, original, and 100% legal, sourced from verified global distributors.

4. What types of products do you sell?

We specialize in top digital software, including:

• Windows: Windows 10, 11, and Windows Server

• Microsoft Office: 2016, 2019, 2021, 2024 Pro Plus

• Microsoft Tools: Visio, Access, Project, Outlook

• Visual Studio: 2015, 2019, 2022

• Autodesk Software

• Kaspersky Security Solutions

• eBooks for personal and professional growth

5. How fast will I get my product key?

Most orders are delivered within one hour.
In rare cases, delivery may take up to 24 hours depending on payment confirmation or system traffic.

6. How do I activate my product key?

You can activate your software key during installation or through the program’s activation settings.
Step-by-step activation instructions are included in your delivery email.

7. Can I reuse my product key if I reinstall my software?

Most licenses are single-use and valid for one device only.
If you reinstall Windows or Office, a new key may be required.

8. What is your refund policy?

Refunds are issued only if:

• The key was not delivered.

• The product key is invalid and cannot be replaced.

Refunds are not available for wrong product purchases or misuse during activation.

9. My key doesn’t work — what should I do?

If your key fails to activate, contact our support team with a clear screenshot of the error message.
We’ll verify and send a replacement key within the policy timeframe.

10. How long can I report activation issues?

Activation issues must be reported within 15 days of purchase.
After this period, replacements can’t be guaranteed.

11. Do you offer support after purchase?

Yes. Our team provides full activation and installation support.
For technical features beyond activation, we recommend contacting the official software vendor (Microsoft, Autodesk, or Kaspersky).

12. What payment methods are accepted?

We accept secure online payments through major credit and debit cards, as well as verified digital payment gateways.

13. Do I need technical skills to activate products?

Not at all. Every product comes with a simple activation guide — even first-time users can install and activate their software easily.

14. Are the licenses permanent or subscription-based?

• Windows and Office: lifetime licenses (permanent).

• Office 365 and Kaspersky: subscription-based (1-year or multi-year plans).

15. Do you sell physical CDs or DVDs?

No ❌ — all our products are digital downloads delivered by email.
Fast, secure, and eco-friendly.

16. Are software updates included?

Yes ✅. You’ll receive official security and feature updates directly from Microsoft, Autodesk, or Kaspersky.

17. Can I transfer my license to another device?

Most licenses are non-transferable and tied to a single computer.
Always check the product description for exceptions.

18. Is my payment information safe?

Yes. Diginity uses encrypted and secure payment gateways and never stores your card details.

19. Do you sell student or enterprise editions?

We provide retail and professional editions, suitable for individuals, students, and small to medium businesses.

20. How can I contact support?

Reach us anytime at 📧 support@diginity.com